Services
Ways of Working Design
• Research to understand where work is slowing down or breaking down
• Clear governance, decision rights and accountability
• Definition of roles and responsibilities across teams and functions
• Meeting, communication and operating rhythms
• Leadership frameworks and tools to embed the new ways of working
• Measures and feedback loops to track progress
Capability in Action
Redesigning ways of working during organisational change
THE SITUATION
A regional leadership team was managing rapid growth alongside a global reorganisation. Structures and decision-making had changed, but the local organisation needed a clearer way to work across functions, maintain momentum and build a more empowered culture.
WHAT WE DID
• Used focus groups, leadership roundtables and employee surveys to identify the points of friction and their underlying causes.
• Applied an employee value proposition lens to understand where culture, morale and operating rhythms were under strain.
• Translated the findings into clearer governance, communication and accountability frameworks.
• Provided project management support to align stakeholders and sustain delivery.
• Established survey benchmarks and feedback loops to measure whether the changes were taking hold.
WHAT CHANGED
The work gave leadership a clearer view of the issues affecting culture, team dynamics and decision-making. It created the foundation for more local ownership, more deliberate accountability and a more consistent way of working through change.
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