What personal information we collect

The personal information we collect through this website may include:

• your name;

• your email address;

• your telephone number, if you choose to provide it;

• the organisation you work for;

• information included in an enquiry or message you send to us; and

• your newsletter subscription preferences.

You may choose not to provide personal information. However, this may prevent us from responding to your enquiry or providing the information you have requested.

How we collect personal information

We collect personal information directly from you when you:

• submit an enquiry through our website;

• contact us by email or telephone;

• subscribe to our newsletter or business updates; or

• otherwise communicate or engage with us.

Our website is built and hosted using Framer. Information submitted through the website may therefore be processed through Framer and its technology and hosting providers.

How we use personal information

We may use your personal information to:

• respond to an enquiry or request using the contact details you provide;

• communicate with you about our services;

• send newsletters, articles and business updates where you have subscribed or otherwise consented to receive them;

• maintain our business records;

• operate and improve our website and services; and

• comply with our legal and regulatory obligations.

Submitting an enquiry does not, by itself, subscribe you to our newsletter unless you separately choose to receive it.

We will not use your personal information for an unrelated purpose unless you have consented to that use or the use is otherwise permitted or required by law.

Newsletters and marketing communications

When you subscribe to our newsletter, we will use the contact information you provide to send you newsletters, articles and occasional updates about ECD Consulting and its services.

You may unsubscribe at any time by using the unsubscribe option included in an email or by contacting us at admin@ecdconsulting.com.au.

Unsubscribing from marketing communications will not prevent us from contacting you where necessary to respond to an enquiry, provide an agreed service or manage an existing business relationship.

Sensitive information

We do not ordinarily seek to collect sensitive information through our website.

Sensitive information includes information about matters such as a person’s health, racial or ethnic origin, political opinions, religious beliefs, professional or trade association membership, sexual orientation or criminal record.

Please avoid including sensitive information in a website enquiry unless it is reasonably necessary. Where we collect sensitive information, we will handle it with your consent or as otherwise permitted or required by law.

Disclosure to third parties

We may disclose personal information to third parties where reasonably necessary to operate our website and communications. These parties may include:

• Framer, which provides our website platform and hosting services;

• providers supporting our email and newsletter communications; and

• government authorities, regulators or other parties where disclosure is required or authorised by law.

We do not sell or trade personal information.

Some technology providers may process or store information outside Australia. Where applicable, we take reasonable steps to select reputable providers and protect the information entrusted to us.

Third-party websites and services are governed by their own privacy policies. We are not responsible for the privacy practices of websites or services that we do not control.

Security and storage

We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored in our email systems, website systems, contact records and business files.

No internet transmission or electronic storage system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the website.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, to maintain appropriate business records, or to comply with legal, contractual, taxation or insurance requirements. When it is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before providing access or making a change.

We will not ordinarily charge a fee for making a request. In limited circumstances, we may charge a reasonable administrative fee for providing access, where permitted by law. We will advise you before any fee is incurred.

Privacy enquiries and complaints

Questions, access requests, correction requests or complaints concerning privacy may be directed to:

ECD Consulting Pty Ltd
Email: admin@ecdconsulting.com.au
Website: ecdconsulting.com.au

We will acknowledge and review privacy complaints and aim to respond within a reasonable period.

Where the Privacy Act applies, you may also be entitled to contact the Office of the Australian Information Commissioner if you are not satisfied with our response.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal obligations.

The current version will be published at ecdconsulting.com.au, together with the date it was last updated.